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SHAWN BUDD

An Interactive Web Specialist with the Passion of Creativity

ABOUT SHAWN

SHAWN BUDD - Creative Web & Graphic Designer | Project Manager

I have always been interested in computers and information technology since I was 12 and the library was the only place that had a computer. Since I have graduated from DeVry Institute of Technology where I studied many different computer languages and found out that I am able to follow the logic and understand just about any sort of code put in front of me. This has allowed me to become great at troubleshooting problems and resolving issues, as well as, able to lead and orchestrate projects both small and large.

In 2005 I began my adventure as a Website Designer and handling projects from beginning to their completion, giving the client a 100% guarantee of satisfaction. This process involves speaking to the client, understanding their desires, and providing an outcome that is desired with their websites, as well as, providing an end result that completes what their vision was for the site they were wanting.

SKILLS

I AM REALLY GOOD AT THE FOLLOWING TECHNICAL SKILLS

Salesforce.com
85
Web Design
95
SQL
90
CSS
90
Online Marketing
75
Software as Service (SaaS)
75
Social Media
90
Google Analytics
95
Web Development
90
XML
70
Mobile Devices
95
Web Analytics
95
Usability
90
Email Marketing
85
Bootstrap
80
Bugzilla
90
Bug Tracking
90
Photoshop
90
Graphic Design
90
HTML5
90
Dreamweaver
90
Software Development Life Cycle (SDLC)
85
Scrum
70
Agile
70
JIRA
70
Sketch
75

AREAS OF EXPERTISE

• UI/UX Design • Project Management • Client Account Management • Business Development • Strategic Planning & Execution • Operations Management • Facilitation & Training • Communication Initiatives • Technical Support Strategies • Quality Assurance • Business Analysis • Resource Planning & Budgeting • Agile Methodologies • Search Engine Optimization • Smart Plant • RESTful Webservices

EXPERIENCE

PREVIOUS ASSOCIATIONS THAT HELPED TO GATHER EXPERIENCE

BTB WEB DESIGNS

UI Designer

  • Conceptualizing original ideas that brought simplicity and user friendliness to complex design challenges.
  • Providing a vast range of hardware support and software support and also experienced with social media account set-up, monitoring and marketing.
  • Expediting project completion through creating functional, responsive site from scratch to using template tools, and WordPress efficiently.
  • Solving workflow problems in high intensity environments, through visual and interaction design while demonstrating sound understanding of UI/UX end to end web development.

KEY ACHIEVEMENTS

  • Demonstrated clear understanding customer needs and motivating factors and translated them into concepts for compelling interactions and experiences that met business goals.
  • Reached KPI and improved ROI to client confidently by creating new websites for client’s local business and assisting with website maintenance on their existing sites.
  • Identified opportunities which enhanced BTB processes and product offerings.
  • Drove design and usability initiatives for BTB projects with extremely short time lines.
MAY 2005 - TILL TODAY
feb 2005 - may 2014

TRAVELOCITY

SENIOR TECHNICAL SUPPORT MANAGER

  • Subject matter expertise as primary technical liaison to global partner community that was responsible for identifying, troubleshooting, correcting or providing solutions regarding operational issues.
  • Led Technical Project Manager in weekly Steering Committee meetings for project management and quality assurance for all software development needs for end clients.
  • Enforced stringent quality control standards, effectively utilizing Sales force Administrator technology for contacts, reporting, resources, and tracking.
  • Actively monitored and summarized partner performance based upon system / transactional consumption; using SQL, Analytics, and other tracking tools.

KEY ACHIEVEMENTS

  • Led the international support team that was responsible for the growth of 5,000+ private label travel websites generating over $200M+ in annual revenue. Directly managed strategic partner accounts including Delta, Kayak, Automobile Association of America (AAA) and American Express Travel (AMEX).
  • Participated actively in the design, testing and roll out of new software where the software was configured to meet the business and technical needs of each specific partner needs.
  • Improved customer support efficiency by streamlining team support activities and leading the tech team with technical writing/editing, project management, and quality assurance.
  • Successfully boosted company profits through process improvements and employment of new technical documentation.

3C Interactive

CLIENT ACCOUNT MANAGER

• Fostered 3C success by providing comprehensive assistance to clients with a wide range of mobile marketing tools including SMS and MMS messaging, mobile web, mobile coupons, and mobile wallets.
• Championed top-tier account management standards and using Agile management tools, writing detailed technical stories, and managing Agile structure.
• Demonstrated high standards of technical thought leadership with customers through activities such as ongoing education, consultation, presentation, technical evaluations, objection handling, or general supportive discussion
KEY ACHIEVEMENTS
• Grew customer base by building and managing networking and referral systems through delivering multiple mobile interactive websites.
• Drove revenue and created sales opportunities by managing the accounting process and evangelizing 3C Interactive technical value to existing customers.

Feb 2017 – Oct 2017

EDUCATION

Bachelor of Business Administration in Computer Programming

DeVry Institute of Technology

2001 / JUNE

GPA : 3.8

PORTFOLIO

PREVIOUS ASSOCIATIONS THAT HELPED TO GATHER EXPERIENCE

  • ALL
Summer General Contacting - 2016,2017,2018,2019
Summer General Contacting - 2016,2017,2018,2019
http://summergc.com
Westway Towing - 2012,2013,2014,2015,2016,2017,2018,2019
Westway Towing - 2012,2013,2014,2015,2016,2017,2018,2019
http://WestwayTowing.com
Broward Collision - 2012,2013,2014,2015,2016,2017,2018,2019
Broward Collision - 2012,2013,2014,2015,2016,2017,2018,2019
http://Browardcollision.com
TJ Hickey Boxing - 2011,2012,2013,2014,2015,2016,2017,2018,2019
2011
TJ Hickey Boxing - 2011,2012,2013,2014,2015,2016,2017,2018,2019
http://www.tjhickey.com

SOCIAL MEDIA OUTLETS

CONTACT